Full job descriptionBusiness Transformation Manager (Change Management & Adoption Leadership)
210750192
T12:24:49+00:00
Bournemouth
Customer Success
Full time
Are you ready to shape the future of client onboarding and servicing at JPMorganChase? As a Vice President, Business Transformation Manager, you will drive impactful change across a global organization, introducing AI-enabled capabilities and delivering measurable improvements for clients and colleagues. Join us to lead transformation, foster innovation, and ensure safe, well-controlled adoption of new workflows.
Job summary

As a Vice President, Business Transformation Manager in Client Onboarding & Service, you lead change, adoption, and value realization for onboarding and servicing improvements. You partner with product, technology, operations, and control teams to deliver well-controlled releases, practical enablement, and durable adoption. You manage a global team and coordinate virtual teams, bringing structure, clear communication, and measurement to support safe rollout of new capabilities, including AI-enabled workflows with robust operational guardrails. Success in this role looks like consistent delivery of change that lands well with end users and improves servicing performance.
Job responsibilities
*Coordinate change and release readiness across the business in partnership with product, technology, operations, risk, and controls, ensuring clear criteria, artifacts, and decision records.
*Build alignment on scope, outcomes, risks, and trade-offs; prepare concise, decision-ready updates for working groups and senior forums.
*Develop and deliver communications and enablement tailored to the audience, including role-based training, frontline playbooks, and change-agent support.
*Stand up post-release support routines (triage, escalation, defect monitoring) and transition cleanly to business-as-usual ownership.
*Establish adoption and benefits tracking, using data to surface issues early and support course correction; provide clear executive reporting.
*Embed operational guardrails for AI-enabled servicing in partnership with Technology, Model Risk, Compliance, and Data teams.
*Lead the transformation of legacy processes, procedures, and tools, improving efficiency and client experience
*Lead and manage a small global team, coordinating virtual teams to deliver transformation outcomes.
Required qualifications, capabilities and skills
*Proven enterprise change leadership across complex, cross-functional transformations, including release readiness and governance. Competent in using JIRA and Confluence.
*Strong ability to drive adoption at scale through clear communications, practical enablement, and effective stakeholder engagement; Develop and run communications and enablement that fit the audience, including role-based training, frontline playbooks, and a practical change-agent approach where needed.
*Experience leading and managing global teams.
*Data-driven approach to tracking adoption, operational performance, and benefits against agreed targets.
*Experience redesigning processes and retiring legacy workflows, including cutover planning and operating model alignment.
*Working knowledge of AI-enabled servicing and operational considerations for safe deployment (e.g., human-in-the-loop, escalation, monitoring/auditability).
*Strong risk and control mindset, with experience partnering through documentation, approvals, and audit/exam support.
*Significant experience delivering business transformation in financial services; onboarding and/or servicing experience.
*Experience working within structured transformation governance and release readiness environments.
Preferred qualifications, capabilities and skills
*Experience operationalizing AI-enabled capabilities and engaging with AI/model governance and control stakeholders.
*Change and delivery certifications and methods (e.g., PMP/Prince2, Agile) and familiarity with Lean and service design/journey mapping.
*Comfort with common change/portfolio tools and KPI visualization/benefits tracking.
*Strong executive writing and presentation skills, with the ability to simplify complex topics and drive clear decisions.
*Bachelor’s degree preferred.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan’s Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.