Full job descriptionHousing Solutions Officer To triage, carry out initial assessment and assessment of needs for customers and determine if a person is likely to be homeless or threatened with homelessness and refer any cases to the relevant team for specialist prevention/relief work.
Housing Solutions Officer Previous Experience working a in Local Authority and interaction with customers
Housing Solutions Officer Ability to be satisfied of the Eligibility and Homelessness criteria
Housing Solutions Officer An understanding of Legislations would be beneficial but not a requirement.
Experience dealing with Homelessness Situations and dealing with them over the phone
Housing Solutions Officer To work as a team member in a pressured environment and also work with internal and external partners


To ensure relevant letters are sent to applicants in a timely manner


To ensure that emails are responded to in a timely manner


To identify where referrals to relevant agencies are appropriate


To input data and ensure IT systems are kept up to date and accurate


To provide excellent time management and customer service