Full job descriptionThe role of Customer Service Scheduler in the energy & natural resources sector involves coordinating schedules and ensuring seamless communication between teams and customers. Based in Preston (fully office-based), this temporary position requires excellent organisational skills to manage and prioritise tasks effectively.
Client Details
This role is with a respected organisation who are a leader in their sector. The company is focused on meeting customer needs through efficient service delivery and operational excellence.
Description
*Schedule and manage appointments for customer service operations.
*Communicate with customers to confirm and update bookings.
*Coordinate with internal teams to ensure timely service delivery.
*Maintain accurate records of schedules and customer interactions.
*Respond to scheduling queries and resolve any issues promptly.
*Optimise scheduling to maximise operational efficiency.
*Ensure compliance with company policies and industry standards.
*Provide administrative support to the customer service department as needed.
Profile
A successful Customer Service Scheduler should have:
*Strong organisational and time management skills.
*Experience in scheduling or coordination roles as well as customer service.
*Excellent communication skills, both written and verbal.
*Proficiency in using scheduling software or tools.
*A customer-focused mindset with attention to detail.
*Ability to work well under pressure and meet deadlines.
*A proactive and solution-oriented approach to problem-solving.


Job Offer
*3 month temporary opportunity with the possibility of going perm
*Weekly pay
*Free on-site parking
*Immediate start