Full job descriptionCustomer Service / Complaints Administrator

East Bristol
£28,000 – £32,000 + benefits
Full-time | Office-based

We’re working with a growing business in Bristol looking for a Customer Service / Complaints Administrator to join their team. Due to an immediate requirement, this role is available now and will initially be offered on a temporary basis, with a strong view to becoming permanent.

If you’re confident on the phone, organised, and enjoy resolving problems for customers, this could be a great fit.



The Role

*Act as a first point of contact for customer queries via phone and email


*Handle complaints and resolve issues in a professional, solutions-focused way


*Build strong relationships with customers and deliver excellent service


*Support with troubleshooting and resolving service-related queries


*Assist with basic credit control and accounts-related tasks


*Liaise with internal teams and external suppliers where needed


*Process customer orders accurately and efficiently


*Support onboarding of new clients


*Maintain up-to-date and accurate customer records




What We’re Looking For

*Experience in customer service and administration


*Strong communication skills and confident telephone manner


*Experience handling complaints and objection handling


*Highly organised with strong attention to detail


*Confident IT skills (MS Office and internal systems)


*Able to work independently and as part of a team




What’s on Offer

*£28,000 – £32,000 salary


*Medical cover


*Birthday off


*28 days holiday (including bank holidays)


*Supportive, collaborative working environment


*Opportunity to develop within a growing business


*35 hour working week with an early finish Friday!




If you’re immediately available (or available at short notice) and looking for a role where you can make an impact within a supportive team, we’d love to hear from you.