Full job descriptionThe Case Progression Manager will oversee the effective management of casework processes within the not-for-profit sector, ensuring timely and accurate delivery of customer service objectives. This temporary position requires a detail-oriented professional with a strong focus on operational efficiency and compliance.
Client Details
The employer is a small-sized not-for-profit organisation dedicated to making a positive impact on the community. They provide essential services and support to their clients, based in the heart of Slough.
Description
*Promote clarity of the Case Manager role across teams.
*Track case progression, ensuring timeliness and risk mitigation.
*Analyse data to identify trends and inform planning.
*Provide accurate data for reporting and governance.
*Deliver targeted training to improve practice and compliance.
*Liaise between JLT, managers, and senior leadership.
*Contribute to key meetings supporting oversight.
*Escalate non-compliance with proceedings timescales.
Profile
A successful Case Progression Manager should have:
*Experience in case management or a related customer service role within the not-for-profit sector.
*Qualification in social work and registered with Social Work England.
*Good understanding of MS Office, especially Microsoft Word and Outlook.
*High level of understanding of the care proceedings/ family justice system and experience of undertaking care proceedings.
*Up to date with legislation, policies and procedures.
*Experience of working with looked after children, including involvement in complex legal proceedings.
*Excellent communication and interpersonal skills.


Job Offer
*An hourly rate of £23.00 to £29.00, depending on experience and qualifications.
*Temporary position, offering flexibility in work arrangements.
*An opportunity to contribute to meaningful work within the not-for-profit sector.
If you are passionate about this and have the skills required for the Case Progression Manager role, we encourage you to apply today!