Full job descriptionAdministrative & Customer Service Officer
Nottingham

From £26,000 per year
About the Role
Reed is looking for a organised and customer-focused Administrative & Customer Service Officer to join our clients growing team to work Monday to Friday in the office
This is a varied, fast-paced role combining administration with customer interaction, ideal for someone who enjoys speaking with people and keeping things running smoothly behind the scenes.
You’ll play a key role in delivering a high-quality service experience, primarily over the phone, while ensuring all administrative processes are handled efficiently and accurately.
Key Responsibilities
*Manage inbound and outbound calls in a professional and friendly manner
*Respond to customer enquiries and resolve issues promptly
*Carry out day-to-day administrative tasks (data entry, filing, record keeping)
*Schedule appointments and manage diaries
*Maintain accurate and up-to-date customer records
*Liaise with internal teams to support smooth daily operations
About You
*Previous experience in an administration and/or customer service role is desirable
*Confident and professional telephone manner
*Strong communication and interpersonal skills
*Highly organised with good time management
*Comfortable using Microsoft Office and general computer systems
*Able to multitask, prioritise, and work independently
What We Offer
*Supportive and collaborative working environment
*Ongoing training and development opportunities
*Competitive salary based on experience
Additional Benefits
*Company pension
*Employee discounts
*Free on-site parking
*Health & wellbeing programme
*Casual dress
*Regular company events
Additional Information
*Full-time position
*GCSE (or equivalent) preferred
*Minimum 1 year administrative experience preferred