Full job descriptionClient Services Advisor / Account Manager
*Annual Salary: Up to £33,000
*Location: Basingstoke
*Job Type: Permanent, Full-time
Join a leading logistics and fulfilment partner in Basingstoke as a Client Services Advisor. This role is ideal for someone who is highly organised, customer-focused, and thrives in a fast-paced environment. You will act as the key link between our clients and internal departments, ensuring high levels of service, accuracy, and client satisfaction.
Day-to-day of the role:
*Act as the primary point of contact for assigned client accounts, managing communication via email, phone, and operational systems.
*Build strong and professional client relationships, resolving service issues and escalating operational concerns where required.
*Provide proactive updates to clients regarding orders, production, and fulfilment activity.
*Coordinate onboarding of new clients from sales handover through to go-live.
*Configure and maintain accurate client information within operational systems.
*Raise and manage works orders, fulfilment requests, and operational activities.
*Work closely with Warehouse, Production, and Transport teams to ensure smooth operational delivery.
*Monitor stock movements, order progress, and operational timelines, escalating operational risks, delays, or stock concerns promptly.
*Maintain accurate client records, documentation, and rate cards, supporting billing accuracy and resolution of invoice queries.
*Maintain operational trackers and client reporting, supporting continuous improvement initiatives across the Service Delivery function.
Required Skills & Qualifications:
*Previous experience within Client Services, Customer Service, Account Management, or Operational Support role.
*Strong organisational and multitasking skills.
*Excellent communication and relationship management abilities.
*High attention to detail and data accuracy.
*Ability to work effectively within a fast-paced operational environment.
*Strong problem-solving and coordination capability.
*Experience within fulfilment, logistics, warehousing, co-packing, or manufacturing environments is desirable.
*Experience using operational systems like Mintsoft, Nulogy, or similar is advantageous.
Benefits:
*Competitive salary.
*On-site parking.
*Supportive and collaborative working environment.
*Opportunity to contribute to operational improvement and business growth.