IT Technician
other jobs Reed
Added before 1 Days
- England,London,City of London
- Full Time, Permanent
- £35,000 - £45,000 per annum, inc benefits
Job Description:
Full job descriptionIT Technician
*Annual Salary: £35,000- £45,000
*Location: West London
*Job Type: Full-time
We are seeking an IT Support Technician who thrives in a hardware-focused support role within fast-paced environments. This role involves hands-on troubleshooting and day-to-day operational support across various devices, networks, and Microsoft 365, ensuring smooth IT operations for both head office staff and the dealer network. Experience in large enterprises or multi-site businesses is highly beneficial.
Day-to-day of the role:
*Hardware & Desktop Support (Primary Focus):*Provide 1st / 2nd line IT support for HQ and dealer network users.
*Support and maintain desktops, laptops (Lenovo/Dell/HP), printers, scanners, meeting-room equipment, and other peripherals.
*Diagnose, repair, and replace hardware components; perform regular preventive maintenance.
*Manage IT asset inventory, including procurement, deployment, and lifecycle trackin
*
*Software & Systems Support:*Install, configure, and maintain Windows 7/10/11 and Microsoft 365 applications.
*Support M365 user account creation, permissions, licensing, and configuration.
*Assist with onboarding/offboarding processes (accounts, devices, access).
*Provide user training and promote best practices across the organisation and retail network.
*Network & Infrastructure:*Support basic network troubleshooting (LAN, Wi-Fi, switches, routers, cabling).
*Liaise with external vendors for network or infrastructure escalations.
*Provide IT support to our dealer network, including retail systems, remote access, and OEM applications.
*Assist with the rollout of dealer-facing systems or digital retail tools (e.g., DMS, CRM, diagnostics platforms).
*Security & Compliance:*Follow IT security guidelines and help enforce compliance aligned with GDPR, ICMS, and internal policies.
*Maintain documentation, SOPs, and user guides; contribute to knowledge base development.
*Support periodic audits, security checks, and system access reviews.
Required Skills & Qualifications:
*1–3 years of experience in an IT Support / Desktop Support role (enterprise or multi-site preferred).
*Strong hands-on experience with PC and laptop hardware maintenance and troubleshooting.
*Good understanding of Windows OS (Win7/10/11) and Microsoft 365 environment.
*Basic networking knowledge (LAN/Wi-Fi, switches, routers).
*Awareness of GDPR and experience working under information security policies.
*Excellent communication skills with the ability to support users of varying technical levels.
*Strong problem-solving skills, organised and capable of managing multiple issues simultaneously.
*Customer-focused mindset with a proactive, service-oriented approach.
If you are interested in this position please apply online or for more information please contact me on
*Annual Salary: £35,000- £45,000
*Location: West London
*Job Type: Full-time
We are seeking an IT Support Technician who thrives in a hardware-focused support role within fast-paced environments. This role involves hands-on troubleshooting and day-to-day operational support across various devices, networks, and Microsoft 365, ensuring smooth IT operations for both head office staff and the dealer network. Experience in large enterprises or multi-site businesses is highly beneficial.
Day-to-day of the role:
*Hardware & Desktop Support (Primary Focus):*Provide 1st / 2nd line IT support for HQ and dealer network users.
*Support and maintain desktops, laptops (Lenovo/Dell/HP), printers, scanners, meeting-room equipment, and other peripherals.
*Diagnose, repair, and replace hardware components; perform regular preventive maintenance.
*Manage IT asset inventory, including procurement, deployment, and lifecycle trackin
*
*Software & Systems Support:*Install, configure, and maintain Windows 7/10/11 and Microsoft 365 applications.
*Support M365 user account creation, permissions, licensing, and configuration.
*Assist with onboarding/offboarding processes (accounts, devices, access).
*Provide user training and promote best practices across the organisation and retail network.
*Network & Infrastructure:*Support basic network troubleshooting (LAN, Wi-Fi, switches, routers, cabling).
*Liaise with external vendors for network or infrastructure escalations.
*Provide IT support to our dealer network, including retail systems, remote access, and OEM applications.
*Assist with the rollout of dealer-facing systems or digital retail tools (e.g., DMS, CRM, diagnostics platforms).
*Security & Compliance:*Follow IT security guidelines and help enforce compliance aligned with GDPR, ICMS, and internal policies.
*Maintain documentation, SOPs, and user guides; contribute to knowledge base development.
*Support periodic audits, security checks, and system access reviews.
Required Skills & Qualifications:
*1–3 years of experience in an IT Support / Desktop Support role (enterprise or multi-site preferred).
*Strong hands-on experience with PC and laptop hardware maintenance and troubleshooting.
*Good understanding of Windows OS (Win7/10/11) and Microsoft 365 environment.
*Basic networking knowledge (LAN/Wi-Fi, switches, routers).
*Awareness of GDPR and experience working under information security policies.
*Excellent communication skills with the ability to support users of varying technical levels.
*Strong problem-solving skills, organised and capable of managing multiple issues simultaneously.
*Customer-focused mindset with a proactive, service-oriented approach.
If you are interested in this position please apply online or for more information please contact me on
Job number 3894804
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