Full job descriptionCustomer Service Advisor (Temporary – 6 Months)
Hybrid | Flexible Hours
We are currently recruiting for a Customer Service Advisor to join a busy, fast-paced support team on a 6-month temporary contract.
This is a great opportunity for someone who enjoys helping customers, solving problems, and working across multiple channels in a collaborative environment.
About the Role
You will be the first point of contact for customers, providing support and resolving queries through a variety of channels including phone, email, and webchat. The focus is on delivering a high-quality customer experience while handling enquiries efficiently and professionally.
Key Responsibilities
*Supporting customers with account access, including login
*Responding to inbound emails and webchat requests
*Handling inbound and outbound calls in a contact centre environment
*Managing a high volume of customer queries and ensuring timely resolution
*Escalating more complex issues where required
*Maintaining accurate records and following internal processes
*Delivering a consistently high level of customer service across all interactions
What We’re Looking For
*Previous experience in customer service or contact centre roles
*Excellent communication skills (written and verbal)
*Comfortable working across multiple systems and communication channels
*Strong problem-solving ability with good attention to detail
*A positive, flexible approach and ability to work both independently and as part of a team
What’s on Offer
*6-month temporary contract
*Flexible working hours
*Hybrid working model
*Friendly and supportive team environment


Please apply if you are available to start within the next 4 weeks.