Full job descriptionReed Business Support are recruiting for a Duty Manager on behalf of our valued client. This Duty Manager opportunity is ideal for an individual who is confident, proactive, and able to thrive in a busy, fast-paced environment. As the appointed Duty Manager, you will play a key role in supporting the wider team and contributing to the smooth running of daily operations. For this role you would be required to work a Sunday and have access to your own vehicle.
About the Role:
• Leading front-of-house operations, ensuring exceptional customer experiences

• Supervising and supporting Cellar Door Hosts and support staff

• Acting as a key point of contact for visitors, handling feedback and enquiries

• Coordinating tours, tastings, and events to ensure seamless delivery

• Maintaining accurate records, stock levels, and operational processes

• Supporting wider teams with event execution, reporting and coordination

• Delivering exceptional service and demonstrating a professional approach at all times
About You:
• Experience within a similar role in hospitality, events, or customer-facing environments

• Excellent communication and interpersonal skills

• Highly organised with strong attention to detail

• Confident managing teams and delivering high service standards

• Proactive, team-focused, and able to manage multiple priorities in a fast-paced setting

• Interest in wine or hospitality (WSET qualifications desirable but not essential)
Benefits:
• Competitive hourly rate in line with local premium hospitality employers

• Opportunity to gain experience in a high-end visitor attraction and events setting

• Staff discounts on food, drink, and visitor experiences

• Supportive and collaborative team environment

• Exposure to events, corporate functions, and premium customer service delivery

• Valuable experience within the growing hospitality and tourism sector in Kent
If you are available immediately and interested in this Temporary Duty Manager role, please apply today. Reed Business Support look forward to assisting you with the next step in your career.