Full job descriptionCustomer Service Representative
Location: Ramsgate, Kent
Salary: Up to £30,000 per annum (depending on experience)
Hours: Monday to Friday, 9:00am – 5:00pm
Contract Type: Permanent
Customer Service Representative – Manufacturing Industry
Are you a customer-focused professional looking for your next opportunity within a successful manufacturing business? We are seeking a proactive and organised Customer Service Representative to join our friendly team in Ramsgate on a permanent basis.
This is an excellent opportunity for someone who enjoys building strong customer relationships, solving problems, and ensuring a seamless customer experience from order placement through to delivery.
Key Responsibilities
*Acting as the first point of contact for customers via phone and email.
*Processing customer orders accurately and efficiently.
*Managing customer enquiries, quotations, and order updates.
*Coordinating with production, logistics, and sales teams to ensure customer requirements are met.
*Monitoring order progress and communicating delivery schedules.
*Resolving customer queries and complaints in a professional and timely manner.
*Maintaining accurate customer records and updating internal systems.
*Supporting the wider team with administrative duties as required.
What We’re Looking For
*Previous experience within a customer service, customer support, or order processing role.
*Experience working within a manufacturing, production, or industrial environment is desirable but not essential.
*Excellent communication and interpersonal skills.
*Strong attention to detail and organisational abilities.
*Ability to manage multiple tasks and prioritise effectively.
*Proficient in Microsoft Office and CRM/ERP systems.
*A positive, solutions-focused approach to customer service.
What’s On Offer
*Competitive salary of up to £30,000 per annum, dependent on experience.
*Permanent, full-time position.
*Monday to Friday working hours – no weekends.
*Supportive and collaborative working environment.
*Opportunity to develop your career within a growing manufacturing business.
*Company benefits package.
Apply Now
If you are passionate about delivering exceptional customer service and are looking to join a well-established manufacturing company in Ramsgate, we’d love to hear from you.
To apply, please submit your CV today.