Full job descriptionJob Title: Income Officer
Location: Warrington (Hybrid – 3 days from home, office-based Wednesday & Thursday)
Rate: £24.00 – £25.50 per hour (Umbrella)
Contract: Rolling contract (minimum 3 months)
Hours: 37 hours per week
Requirement: Full UK Driving Licence & access to a vehicle
The RoleWe are currently recruiting for an experienced Income Officer on behalf of a housing organisation based in Warrington. This is a hybrid role offering flexibility, with 3 days working from home and 2 days in the office.
This is an excellent opportunity for someone with social housing experience who is confident managing rent arrears and undertaking pre-court actions.
Key Responsibilities*Manage a caseload of rent accounts in arrears, ensuring effective recovery of income
*Carry out pre-court work including issuing Letter 1s and Letter 2s
*Draft legal notices in line with policies and procedures
*Maintain regular contact with tenants via phone and email to negotiate repayment plans
*Monitor and review accounts, taking appropriate action to reduce arrears
*Accurately update housing management systems and maintain detailed records
*Work proactively to prevent escalation of arrears cases
Requirements*Previous experience working as an Income Officer within social housing
*Strong knowledge of rent arrears recovery processes and pre-court procedures
*Experience drafting notices and handling tenancy-related correspondence
*Excellent communication and negotiation skills
*Ability to manage a busy caseload independently
*Full UK Driving Licence and access to own vehicle
Additional Information*No court attendance required
*Hybrid working arrangement – office attendance required Wednesdays & Thursdays
*Immediate start available