Full job descriptionMain purpose of the job: Identify gaps in data within Housing systems. Data Collection OfficerGather, record and manage tenant information using a variety of methods, ensuring it is up to date and compliant in all relevant systems. Data Collection Officer

Main Duties and Responsibilities: Data Collection Officer



*Maintain accurate and up to date tenant records on various systems, including personal information and tenancy details.


*Produce reports on tenant data and identify gaps.


*Gather tenant information through various methods, including surveys, interviews and document reviews.


*Visit tenants in their homes to obtain the necessary information, adhering to risk assessments and lone working practices at all times.


*Generate surveys utilising Microsoft Office and web-based forms, and liaise with internal colleagues to promote the benefits of completion.


*Provide excellent customer service, signposting tenants to relevant information as required.


*Communicate with tenants regarding data collection processes and ensure transparency.


*Communicate effectively with tenants, stakeholders and internal colleagues to ensure data accuracy and consistency.


*Ensure proper consent is obtained for data processing activities and manage consent preferences.


*Apply data minimisation principles to only collect and retain necessary information, and ensure data confidentiality and compliance with relevant data protection regulations (e.g. GDPR).


*Carry out any other duties that are within the scope and grading of the post which could also be requested by the line manager or Head of Service.