Full job descriptionRole: Customer Experience Advisor
Salary OTE: £45k+ P/a uncapped
Department: Customer Promotion & Retentions Team
Contract Type: Full Time
Location: Horsham
Start Date: ASAP


Customer Promotions & Retentions Advisor | Horsham | Competitive base + uncapped commission


You already know how to do this job. We just need you to bring that experience to us.


We’re not looking to train someone into telesales from scratch. We’re looking for someone who’s already good at it — who’s picked up the phone, built rapport with a stranger in the first ten seconds, and turned "no thanks" into a sale or a saved contract more times than they can count.


If that’s you, here’s what the role actually looks like


What you’ll be doing:


*Calling newly onboarded customers to make sure they’re set up right — and spotting genuine opportunities to add real value: tech support, better routers, priority installs, energy deals
*Stepping in when a customer wants to cancel, and turning that conversation around
*Managing customers through the moment they move home — contract changes, fee recalculation, keeping their service seamless
*Owning your own numbers and your own targets


What you need to already have:


*Real experience in telesales, retentions, or customer promotions — telecoms, broadband, utilities, insurance, or similar subscription-based service background is ideal
*A track record of upselling or cross-selling over the phone
*Experience saving accounts that were on their way out the door
*Comfort working a CRM system and hitting KPIs under real pressure


What’s in it for you:


*Competitive base + uncapped commission — no ceiling on what good work earns you
*Onboarding built around our systems and products, not the basics — because you’ve already got those
*Real progression across a fast-growing group of brands
*A genuinely energetic office culture where results get noticed


If you’ve done this before and you’re good at it, we want to hear from you — not train you from zero.
Apply today.


Plus
50% off broadband after successful completion of probation period – completely free after 2 years’ service
25 days holiday increasing up to a maximum of 30 days based on length of service – plus bank holidays and day off for your birthday
Death in service
Salary sacrifice pension scheme
Local company discounts
Buy and sell holiday scheme
Complementary fresh fruit and breakfast bar
Friday fridge
£500 refer a friend
£250 bright ideas scheme
Company events – summer party, Christmas party and sports day just to name a few