Full job descriptionRent and Service Charge Specialist
47,287.00 a year
Stoke-on-Trent
Permanent
Full-Time


This is an exciting opportunity to join our client at a pivotal moment of growth and transformation. As a newly created role within their expanding organisation, it offers the chance to shape how they set, manage and communicate rents and service charges, and to make a meaningful impact on the services they provide to customers. You’ll be joining a forward-thinking environment where collaboration is valued, ideas are encouraged, and there is real momentum behind improving how they deliver fair, transparent and high-quality housing services.
You’ll be responsible for setting and reviewing rents and service charges, ensuring customers and colleagues receive clear, accurate and timely information on how service costs are recovered across their properties. Acting as the in-house expert, the postholder will draw on regulatory knowledge, best practice and an understanding of residents’ housing needs to ensure our clients approach is compliant, transparent, fair and delivers value for money. You will also provide expert advice and support to internal teams, helping to ensure rent and service charge processes run smoothly, efficiently and in line with regulatory standards and relevant legislation.


What you’ll do:
*Ensure rent and service charge setting is accurate, compliant with legislation, regulatory standards, contracts and internal policies.
*Maximise service charge income by accurately capturing and allocating costs in line with legislation, policy and agreements.
*Reconcile actual and estimated service charge costs, producing year-end accounts and informing future budgets.
*Maintain and improve systems, data and processes to ensure accuracy, efficiency and a single source of truth.
*Support colleagues and residents with queries and communications, while staying up to date with legislation and best practice.
Who you are:
*CCAB/CIMA part-qualified or qualified by experience, with a strong commitment to CPD.
*Strong knowledge of social housing rent and service charge principles, legislation and regulatory requirements.
*Experience in the social housing or charity sector, with strong financial stewardship and understanding of controls, compliance and accounting standards.
*Excellent IT and systems skills, including advanced Excel and experience with finance/feeder systems.
*Strong communication, organisational and collaborative skills, with the ability to prioritise, work under pressure and support change effectively.
Apply now! They may close this vacancy early if they receive a high volume of applications.


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