Full job descriptionThe Independent Parliamentary Standards Authority (IPSA) is the independent body that regulates and administers the business costs and decides the pay and pensions of the 650 elected Members of Parliament and their staff in the United Kingdom. We were created by the Parliamentary Standards Act 2009, as the world’s first independent regulator of MPs’ financial remuneration.
Part of IPSA’s role is to provide a seamless, exemplary payroll service to MP’s, their staff, as well as IPSA’s people. Our work requires patience, diplomacy and attention to detail as we interact with our stakeholders on a daily basis, ensuring the best quality service is provided.
This role is the first point of contact for all payroll enquiries into the organisation from MP’s and their staff. Payroll Services Officers need to be highly motivated and engaged when interacting with all internal and external stakeholders, so being an effective communicator is key. The role also plays an important part in inducting and educating customers on IPSA’s systems and processes and offers significant opportunity to contribute to the continuous improvement of operational activity that supports achievement of IPSA’s strategic objectives.
Key responsibilities· Ensuring MPs’ staff are paid correctly and on time through the effective monitoring of the payroll by maintaining key performance indicator target of 99.75% accuracy each month.
· Providing exemplary customer service to internal and external customers by answering calls promptly and emails within three working days to provide the best possible customer service for internal and external stakeholders, and logging calls appropriately.
· Ensuring that payroll records are maintained in accordance with "The Scheme" and HR policies, updating work procedures accordingly.
· Assisting with any payroll system testing to ensure that the software meets both operational expectations and statutory obligations.
· Adhere to all HMRC payroll legislation, ensure own knowledge and skills are kept up to date routinely.
· Understand and comply with all aspects of pensions automatic enrolment for MPs’ Staff.
· Proactively identify opportunities to improve systems and processes whilst upholding data integrity and security.
· Proactively offering and providing assistance to MPs with their staffing budget expenditure projections and forecast scenarios, contacting MPs with forecast overspends and seeking recovery of monies if overspent.
· Presenting at drop-in sessions, roadshows and other events (which may involve occasional travel outside of London), when required, and providing necessary payroll/staff budget management training to MP’s and their offices, when requested.
· Supporting the whole team to achieve results by being a team player.
the list of key responsibilities may adapt and change over time within the spirit and nature of organisational change and the development of the role.
What we’re looking for
If you’re passionate about delivering exceptional service and making a real impact in people’s working lives, you’ll be a great fit for this role. As a Payroll Services Officer, you’ll be the first point of contact for MPs and their staff, providing expert guidance and support on all payroll-related matters. This is a dynamic and people-focused role where your communication skills, attention to detail, and commitment to accuracy will help ensure staff are paid correctly and on time. You’ll play a key role in onboarding new users to IPSA’s systems, educating them on processes, and contributing to the continuous improvement of our operations all while reflecting IPSA’s values.
We’re looking for someone resilient who enjoys working in a challenging, demanding and dynamic environment and who loves speaking with customers and colleagues to resolve issues efficiently and effectively. You’ll work collaboratively with a supportive team, engage directly with stakeholders across Parliament, and have opportunities to present and train people as part of the role. We’d like you to be a qualified payroll technician through the Chartered Institute of Payroll Professionals.
The experience and technical level required for the role, along with personal qualities, skills, attributes, and qualifications (where relevant) are listed below:
Essential
· Chartered Institute of Payroll Professionals (CIPP) qualified (associate level or above).
· Demonstrable experience of payroll processing in a complex organisational environment, ensuring compliance with statutory requirements and internal controls.
· Proficient in manual PAYE and National Insurance calculations, with the ability to resolve discrepancies and apply correct tax codes and thresholds.
· An understanding of pension schemes, including the principles and processes of automatic enrolment, re-enrolment, and opt-out procedures.
· Up-to-date working knowledge of HMRC legislation, including statutory payments (SSP, SMP, SPP), tax thresholds, and pension regulations.
· Exceptional accuracy and attention to detail, consistently delivering error-free outputs in high-volume, deadline-driven settings.
· Strong communication and customer service skills, with the ability to explain complex payroll and pension matters clearly.
· Collaborative and able to work as part of a team, contributing positively to team goals and supporting colleagues across departments.
· Proactive and adaptable self-starter, able to respond to shifting priorities, take initiative beyond the scope of the role, and work effectively across the organisation.
· Resilient under pressure, maintaining performance and professionalism during peak periods and when managing sensitive or complex queries.
· Advanced MS Excel skills