Customer Service Manager - Poole - Salary up to £40,000
other jobs Bond Williams
Added before 6 Days
- England,South West,Dorset
- Full Time, Permanent
- £35,000 - £40,000 per annum, inc benefits
Job Description:
Full job descriptionWe’re working with a well-established engineering business looking to recruit a Customer Services Manager to join their busy and supportive team.
This is a fantastic opportunity for an experienced customer service professional to take ownership of key customer accounts, service contracts, and sales support activities. You’ll play a pivotal role in maintaining exceptional customer relationships, identifying opportunities for business growth, and ensuring the smooth day-to-day operation of the customer service function.
Key Responsibilities:
*Manage customer service contracts, quotations, and account administration
*Provide first-class support to existing customers and resolve account queries
*Analyse customer and business data to identify trends and growth opportunities
*Produce regular reports and performance dashboards
*Support the sales team to increase revenue and improve customer retention
*Collaborate with internal departments to ensure efficient service delivery
*Assist with wider office and operational support where required
Requirements:
*Previous experience within a customer service, sales support, or account management role
*Strong organisational and administrative skills with excellent attention to detail
*Confident analysing data and producing reports using CRM systems and Microsoft Office
*Excellent communication and relationship-building skills
*Commercially aware with a proactive and customer-focused approach
*Able to prioritise workloads and work effectively both independently and within a team
What’s on Offer:
*Competitive salary up to £40,000
*Opportunity to join a well-established and growing business
*2pm finish on a Friday
*25 days holiday + BH
*Generous 11% employer pension contribution
This is an excellent opportunity for someone who enjoys building strong customer relationships, improving processes, and supporting business growth within a dynamic and customer-focused organisation.
Interested?
Apply now or get in touch with Izabelle or Suzanne on opt 1 for a confidential conversation.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
This is a fantastic opportunity for an experienced customer service professional to take ownership of key customer accounts, service contracts, and sales support activities. You’ll play a pivotal role in maintaining exceptional customer relationships, identifying opportunities for business growth, and ensuring the smooth day-to-day operation of the customer service function.
Key Responsibilities:
*Manage customer service contracts, quotations, and account administration
*Provide first-class support to existing customers and resolve account queries
*Analyse customer and business data to identify trends and growth opportunities
*Produce regular reports and performance dashboards
*Support the sales team to increase revenue and improve customer retention
*Collaborate with internal departments to ensure efficient service delivery
*Assist with wider office and operational support where required
Requirements:
*Previous experience within a customer service, sales support, or account management role
*Strong organisational and administrative skills with excellent attention to detail
*Confident analysing data and producing reports using CRM systems and Microsoft Office
*Excellent communication and relationship-building skills
*Commercially aware with a proactive and customer-focused approach
*Able to prioritise workloads and work effectively both independently and within a team
What’s on Offer:
*Competitive salary up to £40,000
*Opportunity to join a well-established and growing business
*2pm finish on a Friday
*25 days holiday + BH
*Generous 11% employer pension contribution
This is an excellent opportunity for someone who enjoys building strong customer relationships, improving processes, and supporting business growth within a dynamic and customer-focused organisation.
Interested?
Apply now or get in touch with Izabelle or Suzanne on opt 1 for a confidential conversation.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Job number 3911585
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Company Details:
Bond Williams
Company size: 20–49 employees
Industry: Recruitment Consultancy
Bond Williams Professional Recruitment is a well-established independent recruitment agency that work with some of the leading companies and organisat...