Full job descriptionPyramid8 are recruiting for a number of Customer Services Call Handlers – Patient Services to join a growing fast paced team. The role is to support existing and new patients with prescription medications to ensure they receive these delivered to their homes.


Monday - Friday (8:30am – 4:30pm or 9:30am – 6pm)
Temp – Perm (3 day working from home once permanent)


We’re looking for enthusiastic individuals to join their growing team. You’ll play a vital role in helping patients manage their prescriptions by providing outstanding support, resolving enquiries efficiently, and ensuring every customer receives a positive experience.
Duties will include:
*Providing exceptional customer service via telephone, email and online enquiries.
*Supporting patients with prescription requests, account queries and medication-related enquiries.
*Working closely with pharmacy, clinical and operations teams to ensure prescriptions are processed efficiently.
*Accurately updating patient records while maintaining confidentiality and GDPR compliance.
*Resolving customer issues professionally and escalating complex queries where appropriate.
*Monitoring your own performance against quality standards and customer service KPIs.
*Identifying opportunities to improve processes and enhance the patient experience.
*Building positive relationships with patients and colleagues to deliver a seamless service.
What we’re looking for:
*Previous experience in a customer service or contact centre environment.
*Excellent communication and listening skills.
*A calm, empathetic and professional approach when supporting patients.
*Strong organisational skills with excellent attention to detail.
*The ability to prioritise workloads and work effectively in a fast-paced environment.
*Good IT skills and confidence using multiple systems.
*A healthcare background would be beneficial but not essential