Full job descriptionAre you an experienced customer service professional who thrives in a fast paced environment?


My client, a well established business based in Bishop Auckland, is looking for a Customer Service Advisor to join their busy and supportive team. This is an excellent opportunity for someone who enjoys working collaboratively across departments and takes pride in providing a first class customer experience.


In this varied role, you will be responsible for handling customer orders, managing queries, and resolving complaints or issues efficiently and professionally. You will play a key part in ensuring orders are processed accurately and customers are kept informed throughout the journey.


Key Responsibilities
*Work closely with the sales and production teams to enhance the overall customer experience
*Support the order coordination process to improve efficiency and effectiveness
*Ensure all data entry is accurate and completed within required timescales
*Manage order amendments from the point of original order receipt
*Provide customers with updated delivery dates and order confirmations
*Review customer requirements and ensure delivery performance targets are achieved
*Provide customers with estimated delivery times and weekly delivery reports
*Communicate openly with customers where delivery targets cannot be met due to production issues
*Support the order processing team during busy periods when required
*Assist with resolving transport related issues and maintaining service standards
*Identify opportunities to improve systems, processes, and procedures
*Share knowledge and best practice across teams
*Continue developing technical knowledge through training and learning opportunities
*Ensure all work is completed in line with company quality standards


Skills and Experience Required
*Previous experience within a customer service or order processing role
*Experience using enterprise resource planning or manufacturing resource planning systems, alongside Microsoft Office applications
*Ability to work at pace whilst maintaining excellent attention to detail
*Strong verbal and written communication skills
*Excellent interpersonal and relationship building skills
*Ability to remain calm and professional under pressure
*Strong problem solving skills with a proactive approach
*Confidence when handling challenging situations or customer complaints
*Commercial awareness and the ability to influence positive outcomes


If you are looking for a new challenge where you can make a real impact, please click apply.