Full job descriptionReception Manager
Cheltenham
Basic Salary £28,500 + Commission (OTE £30,000-£35,000)


We are seeking an experienced and dynamic Reception Manager to oversee front-of-house operations within a high-end beauty clinic located in the prestigious area of Cheltenham. This is an excellent opportunity for someone with a strong background in luxury, aesthetic, or clinic environments who thrives in a client-facing leadership role.


Benefits:
*12.5% commission on retail product sales
*28 days holiday (including bank holidays), increasing with length of service
*Company pension scheme
*35% staff discount on all products
*Paid day off for your birthday


Key Responsibilities:
*Manage and oversee the day-to-day front-of-house operations of the Cheltenham clinic
*Drive revenue through effective diary management, upselling, and retail performance
*Lead, motivate, and support the reception team to deliver exceptional client experiences
*Provide a premium level of service to high-net-worth clientele, maintaining a polished and professional approach at all times
*Utilise booking software (Zenoti) and analyse KPI reports to optimise performance and efficiency
*Foster a positive, high-performing team environment focused on service excellence and commercial success


Requirements:
*A minimum of 3 years’ experience within a beauty, aesthetics, luxury retail, or private clinic environment (essential)
*Proven experience working in a high-end, client-focused setting with exposure to premium services or products
*Demonstrated ability to lead or supervise a front-of-house or reception team
*Strong commercial awareness with a track record of driving sales and client engagement
*Experience using booking systems and working with performance metrics/KPIs
*Ability to work in a fast-paced, high-volume environment while maintaining exceptional service standards


Working Hours:
This is a full-time, permanent position working Tuesday to Saturday, 9:00am - 6:00pm.


If you are a motivated, well-presented, and commercially minded individual with experience in a luxury or clinic setting, we encourage you to apply for this exciting opportunity.


This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don’t hesitate to get in touch.