Full job descriptionSales/Supply Service Representative
Hours: 37.5 per week (Mon-Fri)
Salary: Competitive
We are looking for a Sales/Supply Service Representative (SSR) to join a fast-paced, customer-focused team. This is a key role acting as the first point of contact for customers and suppliers, supporting either the sales or purchasing side of the business (or sometimes both).
Key Responsibilities
Sales-Side:
*Act as the first point of contact for customers regarding orders
*Receive orders via email/phone and process them in the system
*Handle queries about pricing, delivery, and order status
*Maintain positive relationships with customers and colleagues
*Resolve complaints efficiently, including damaged or delayed deliveries
*Keep systems and colleagues updated with relevant information
*Collaborate with team members and support overall team goals
*Undertake any other ad hoc tasks as required
Purchasing-Side:
*Place supplier purchase orders in the system according to customer/supplier needs and stock levels
*Resolve queries related to purchase orders, delivery delays, and stock discrepancies
*Maintain stock levels following company policies
*Work closely with third-party warehouses and logistics providers to address issues
*Build strong relationships with suppliers and colleagues
*Record and resolve purchase-related complaints to improve processes
*Collaborate effectively with the team and support overall operations
*Undertake any other ad hoc tasks as required
Ideal Candidate
*Excellent communication skills, both verbal and written
*Resilient, able to multitask, and work under pressure
*Solutions-focused and resourceful, able to problem-solve independently
*Proactive, with a can-do attitude and willing to support the team
*Team player, collaborative and supportive of colleagues
*Numerate and comfortable working with numbers, spreadsheets, and reports
*Good IT skills, especially Microsoft Word and Excel; training will be provided on internal systems
*Administration experience is advantageous but not essential
*Minimum GCSE (or equivalent) Maths and English grade C or higher


This is an exciting opportunity to join a fast-paced, supportive environment where you can develop your skills, build strong professional relationships, and contribute to a team that values excellence, collaboration, and personal growth.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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