Full job descriptionCustomer Experience Associate | Poole | Upto £30,500 DOE
Love being the person who turns a customer’s problem into a great experience? This Customer Experience Associate role puts you right at the heart of a busy, fast-paced customer service team, where every call is a chance to make someone’s day easier.
As a Customer Experience Associate, you will benefit from:
*A supportive, open-plan office environment where teamwork and communication come first
*Genuine opportunity to make an impact, no matter your role or seniority
*Variety in your day, from calls and complaints to order chases and account management
*Working alongside a Purchasing team and colleagues who value collaboration
As a Customer Experience Associate, your responsibilities will include:
*Manage inbound and outbound customer calls, logging and maintaining accurate records of conversations and action points
*Document and resolve customer complaints via the Company CRM to the customer’s satisfaction
*Proactively manage telephone accounts, spotting opportunities to maximise sales and revenue
*Use company systems to assist customers with order chases, delivery queries, PODs and returns
*Prepare customer amendments and updates, working closely with the Purchasing team to keep customers informed
*Interrogate CRM and reporting data to provide customers with clear, meaningful, proactive updates
As a Customer Experience Associate, your experience will include:
*Experience in a fast-paced customer service environment, ideally handling inbound and outbound calls
*Confident using CRM systems to log calls, emails, tasks and opportunities
*A strong telephone manner, with the ability to adapt tone and approach to suit the person and situation
*A proactive, tenacious attitude with a genuine passion for creating a great customer experience
*Excellent written and verbal communication skills
*Comfortable working across multiple systems to pull and interrogate data for customers
If you’re looking for a role where your energy and people skills genuinely make a difference every day, this Customer Experience Associate position could be the perfect fit. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information.