Full job descriptionRole - 2 Line Engineer
Location - Newcastle
Salary - £35,000


Hiring ASAP!!!!


Fancy solving real problems for real clients, on real infrastructure - not just tickets?

We are partnered with fast growing MSP, who are looking for a sharp, 2nd Line Engineer to join our Newcastle team and make an immediate impact.

This isn’t a role where you’ll be stuck doing the same five fixes on repeat. You’ll be hands-on across Azure, Microsoft 365, VMware/Citrix, and a huge variety of client environments - building your skills fast while being the trusted voice clients turn to when things go wrong.


What You’ll Be Doing
*Delivering first-class 1st/2nd line support and being the go-to for client IT queries
*Diagnosing everything from desktop hiccups to server-level issues, under time pressure and loving it
*Keeping Active Directory, GPOs and Exchange running smoothly
*Getting stuck into networking - TCP/IP, VLANs, firewalls, wireless configs
*Working with firewall platforms like Fortigate, Cisco, SonicWall and WatchGuard
*Managing backups via Azure and Veeam, and virtualisation across Hyper-V, VMware, AVD and RDS
*Becoming the office expert on O365 and MFA
*Documenting your wins so the whole team levels up


What You’ll Bring
*3+ years in a similar IT role, ideally MSP or customer-facing
*A genuine passion for enterprise tech - networking, servers, endpoints, cloud, security
*Confidence with Microsoft 365, Azure, Windows Server and AD
*Exposure to cyber security tools - firewalls, web filters, advanced protection
*VMware/Hyper-V experience, and ideally some Veeam know-how
*Bonus points for Mac support experience
*Certifications a plus: Microsoft Azure/365, VMware VCP, Citrix, Veeam
*Willingness to travel to client sites across the UK when needed

Our Culture

Our values drive everything. We’re a fun, fair place to work where people are genuinely supported to grow - with Culture Champions making sure that’s more than just words on a wall.

Ready to Jump In?

Apply with an up-to-date CV to be considered!