Full job descriptionInternal Sales and Account Developer
*Job Type: Full-time
*Location: Eastbourne
*Languages Required: French and German
*Salary: £35,000
We are seeking a bilingual Internal Sales and Account Developer fluent in French and German to join our small, office-based sales team. The successful candidate will provide exceptional customer service to both potential and existing clients, focusing on offering technical advice on locking solutions, maximising sales, and ensuring customer retention.
Day-to-day of the role:
*Answer incoming enquiries through inbound calls and emails in a timely, professional, and courteous manner.
*Administer incoming enquiries coming into the company email inboxes, assigning them to the relevant salesperson as appropriate.
*Provide competent technical advice, pricing, and general customer service to existing and potential customers.
*Proactively follow up all quotations and technical information provided with a view to moving any negotiations to a level of closure, or involving a Sales Manager as appropriate.
*Proactively contact existing customers via telephone on a cycle basis to ensure customer satisfaction, learn of any potential forthcoming requirements, and increase market knowledge.
*Offer, negotiate, and arrange purchase contract forms for scheduled or unscheduled deliveries over a 12-month period.
*Remain customer-focused at all times, providing a high standard of customer service.
*Analyse purchasing trends of existing customers, and monitor, review, and update special pricing offered to specific customers.
*Manage new and existing business acquisition.
*Compile and provide reports on customers and activities when necessary.
*Carry out other duties relevant to the role and reasonably within the capability, as required by the Head of Sales.
Required Skills & Qualifications:
*Fluent in French and German.
*Educated to a minimum GCSE level with passes in Maths and English.
*Two years’ experience in a sales office or customer service role.
*Excellent attention to detail, a willingness to learn and develop new skills, and a commitment to providing a high level of customer service.
*Good IT skills, particularly Microsoft Outlook, Word, and Excel.
*Strong interpersonal skills, both with colleagues and managers.
*Able to work both proactively and efficiently as part of a team, and under own initiative.
*Courteous, friendly, and flexible at all times, with a positive approach to work.
*Eligible to work in the UK.
To apply for the Internal Sales and Account Developer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.