Full job descriptionAssistant Manager | Kings Heath
Salary: £32,500 + Bonus
Are you a commercially minded Assistant Manager who enjoys speaking with customers, building relationships and turning enquiries into sales?
We’re looking for an Assistant Manager to join a successful and expanding business in Kings Heath. This is a varied, customer-facing role where you’ll support the Store Manager with the day-to-day running of the site, while playing a key part in driving sales, converting enquiries and delivering a great customer experience.
This is a fantastic opportunity to join a growing, entrepreneurial business where you’ll be part of a close-knit team, enjoy genuine responsibility and benefit from a strong work-life balance.
Work-life balance
You’ll work shifts between 8:30am and 6:00pm Monday to Friday, with reduced weekend hours of 9:00am to 5:00pm on Saturdays and 10:00am to 4:00pm on Sundays.
Weekends are shared on a rota basis, typically with one full weekend off every two to three weeks.
Days off in lieu are always provided when working weekends.
The role
*Support the Store Manager with the daily running of the site, ensuring it operates smoothly and efficiently.
*Handle customer enquiries across phone, email and face to face, building rapport and identifying the best solution for each customer.
*Convert enquiries into bookings and sales through confident, consultative conversations.
*Support local sales activity and help drive store performance against targets.
*Review reports and identify opportunities to improve conversion, customer follow-up, service and efficiency.
*Deliver excellent customer service and ensure a positive experience at every stage of the customer journey.
*Lead by example, supporting and motivating the team to achieve high standards.
*Process bookings, payments and administration accurately.
*Ensure compliance with company policies, health and safety procedures and site standards.
*Take ownership in the Store Manager’s absence and support wider business growth.
What you’ll bring
*Experience as an Assistant Manager, Supervisor, Team Leader, Sales Manager or similar in a customer-facing environment.
*Confidence speaking with customers, building rapport and converting enquiries into sales.
*A proactive, sales-focused mindset with the ability to spot opportunities and follow up effectively.
*Strong customer service skills and a genuine interest in helping people find the right solution.
*Commercial awareness and the ability to support store performance.
*A hands-on, people-first approach.
*Strong organisational skills and attention to detail.
*A positive attitude, strong communication skills and the confidence to take responsibility.
Reference: BBBH36545