1st Line Engineer
other jobs Context Recruitment Limited
Added before 1 Days
- England,London,City of London
- Full Time, Permanent
- £30,000 - £32,000 per annum
Job Description:
Full job description
1 Line Engineer - IT Managed Services - London
A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1 Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties.
You’ll be working within a dynamic and well-established team providing 1 line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2 Line responsibilities and eventually 3 line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service.
Responsibilities:
*Provide 1 (and some 2) line support by remotely troubleshooting, resolving and escalating incidents
*Answer service desk calls and log tickets on their PSA (Professional Services Automation software)
*Provide regular and clear communication with customers regarding ticket status and expected resolution times.
*Produce and maintain accurate technical documentation
*Assist with the deployment of client and internal projects when required
Requirements:
*Previous experience working within a 1 Line role, ideally within an IT Services environment
*Posses excellent customer service skills, with the ability to break down technical terms
*Excellent troubleshooting, analytical and problem solving skills
*Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices.
*Basic hardware knowledge
In return, they are offering up to £32,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications.
Standard office hours (Office location - Central London)
1 day per week WFH.
1 Line Engineer - IT Managed Services - London
A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1 Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties.
You’ll be working within a dynamic and well-established team providing 1 line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2 Line responsibilities and eventually 3 line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service.
Responsibilities:
*Provide 1 (and some 2) line support by remotely troubleshooting, resolving and escalating incidents
*Answer service desk calls and log tickets on their PSA (Professional Services Automation software)
*Provide regular and clear communication with customers regarding ticket status and expected resolution times.
*Produce and maintain accurate technical documentation
*Assist with the deployment of client and internal projects when required
Requirements:
*Previous experience working within a 1 Line role, ideally within an IT Services environment
*Posses excellent customer service skills, with the ability to break down technical terms
*Excellent troubleshooting, analytical and problem solving skills
*Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices.
*Basic hardware knowledge
In return, they are offering up to £32,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications.
Standard office hours (Office location - Central London)
1 day per week WFH.
Job number 3925824
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Context Recruitment Limited
Context Recruitment is a privately owned, boutique information technology recruitment agency focused on delivering a premium service. We are providers...