Full job descriptionSenior Customer Analyst
London | Hybrid (3 days office)
Up to £80,000
We’re working with a fast-growing telecoms business that has undergone significant transformation following PE investment. Over the last 4-5 years, the company has built a highly respected data function spanning Data Governance, BI, Analytics, Data Science, and Digital - and continues to invest heavily in data as a core growth driver.
Their analytics team is award-winning and widely recognised in the industry, with continued expansion planned.
The TeamYou’ll join a high-performing analytics function reporting into the Head of Analytics. The team includes:
*Analytics (4 Analysts incl. this hire)

*3 Data Scientists

*BI team

*Digital team

This is a hands-on, senior individual contributor role with potential to mentor junior analysts in future.
The RoleThis is a commercially focused analytics position where you will directly influence decision-making across marketing, finance, and commercial leadership teams.
You’ll work closely with stakeholders including MDs, Finance Directors, Marketing Directors, and Commercial leaders.
Key focus areas include:
*Customer segmentation & behavioural analytics

*Churn, retention, loyalty & CLTV analysis

*Marketing and campaign performance analysis

*Commercial performance and ROI measurement

You will be expected to go beyond reporting - delivering actionable insight that shapes strategy and drives measurable business impact.
Example Projects*Understanding drivers of customer churn and improving retention strategies

*Identifying high-value customer segments and optimising marketing approaches

*Measuring marketing ROI and campaign effectiveness

*Exploring untapped data sources (customer service, device, location data)

*Evaluating opportunities such as eSIM adoption and connected devices

What We’re Looking For*Strong SQL skills (complex querying, joins, large datasets)

*Python or R experience preferred

*Strong commercial mindset with ability to translate data into insight

*Experience in customer analytics (telecoms, subscription, or consumer businesses ideal)

*Strong understanding of churn, retention, CLTV, and marketing analytics

*Confident communicator with experience engaging senior stakeholders

*Proactive, curious, and able to work independently in a fast-moving environment

Why Join?*High-growth business backed by PE investment

*Analytics is a core strategic function with strong executive buy-in

*Award-winning data team with strong reputation in the market

*Significant opportunity to influence commercial strategy

*Access to rich, under-utilised datasets and real-world impact projects

Interview Process*Intro chat with Head of Analytics (15 mins)

*Case study + experience interview (60 mins total)

*Final sign-off interview

If you’re an experienced analytics professional who enjoys turning complex customer data into clear commercial decisions, this is a strong opportunity to have real business impact in a high-growth environment.
Find out more and apply via the link below!