Full job descriptionMaternity Cover - Sales Support (6 months)
£28,000 | Mon-Fri 08:00-16:30- Henstridge/ Templecombe
My client is a dynamic and ambitious manufacturing company and is considered one of the most technically proficient firms operating in this market. The key to their success within this fast-moving environment is outstanding technical expertise within the sales and production teams, coupled with a high level of customer service.
The role
This position includes all aspects of sales order administration as well as customer care, support and service, and full support for out-of-office sales staff. This position is 100% office based.
Key responsibilities (approx. workload split)
*Order processing & amends - 30%

*Customer enquiries (phone, web forms & emails) - 15%

*MSDS requests & checks - 15%

*Customer portal administration - 6%

*Sample requests - 6%

*Transport control - 6%

*Case files (complaint processing) - 6%

*SOP administration - 3%

*Price list production - 3%

*Dashboard upkeep - 3%

*Data uploads - 3%

*Report production (e.g. CBAM reports) - 3%

Desired skills & experience
*Strong and natural computer skills, especially Microsoft Office applications

*Especially competent in Excel

*Good customer care skills

*Ability to solve customer issues with maximum customer satisfaction

*Previous experience in a similar role would be an advantage

*Good mathematical skills

The person
*Very strong attention to detail with a high level of accuracy

*Ability to quickly learn new skills

*Positive attitude to problem solving

*Strong team player

*Good task/time management

What’s on offer
*£28,000 salary

*Monday to Friday, 08:00-16:30

*6-month maternity cover

*26 days holiday plus bank holidays

*8% pension

*Free parking