Full job descriptionSales Account Manager
Member Growth and Retention
£30,000 per annum + bonus (up to 20% of salary, based on targets achieved)

Hybrid Working (3 days office / 2 days home working)
Our client is the UK’s foremost trade association for independent caterers, supporting more than 7,000 catering businesses nationwide. For over 20 years, they have helped businesses thrive through expert guidance on profitability, safety, and legal compliance, earning a reputation as a trusted partner within the industry.
The Role
This is a sales-focused Account Management role with responsibility for both member retention and revenue generation. While retaining existing members and reducing churn is a key objective, success in the role will also be driven by your ability to identify opportunities to upsell and cross-sell products and services that add value to members and support business growth.
You will manage a portfolio of members, carrying out a high volume of targeted outbound calls each day to build relationships, increase engagement, secure renewals, and generate sales opportunities. The role would suit an ambitious and commercially driven individual who enjoys working towards targets, handling objections, closing opportunities, and building long-term customer relationships.
Responsibilities:
*Make a high volume of targeted outbound calls daily to engage members, drive renewals, and generate sales opportunities.
*Meet and exceed monthly retention, renewal, sales, and activity targets.
*Identify, present, and close opportunities to upsell and cross-sell products, services, and membership enhancements.
*Demonstrate the commercial value of membership benefits through proactive account management and consultative selling.
*Handle objections confidently and negotiate positive outcomes that retain members and maximise revenue.
*Develop a pipeline of sales opportunities within your account portfolio and actively manage these through to completion.
About You:
*Proven experience in sales, account management, membership sales, customer retention, or business development.
*Comfortable working in a target-driven environment with KPIs around call activity, retention, and revenue generation.
*A strong track record of achieving or exceeding sales targets.
*Confident making outbound calls and engaging customers over the phone.
*Skilled at identifying opportunities, overcoming objections, and closing sales.
*Commercially minded with a passion for building relationships and delivering results.
Benefits
*28 days holiday (including Bank Holidays)
*Additional annual leave entitlement of 1 day per year after 3 years’ service, up to a maximum of 5 extra days
*Christmas office closure of 3–5 additional days (depending on the calendar year)
*Company pension scheme with 5% employer contribution and 5% employee contribution
*Enhanced sick pay
*Laptop provided
*BHSF Benefits Package, including:
*Employee Assistance Programme (EAP)
*Employee discounts
*Counselling support
*24/7 GP service

*Hybrid working – 3 days in the office and 2 days working remotely (subject to business requirements)
If this sounds up your street, please don’t hesitate to apply!