Full job description

The Role
On behalf of our client, we are seeking a Quality Officer to join the team in Bristol on a 12-month fixed-term contract. The role focuses on conducting control and assurance reviews to support fair, compliant outcomes for clients and customers in line with FCA regulations and internal policies.
Reporting to the Senior Operational Governance and CI Manager, the Quality Officer uses data-led exception monitoring to shape audit activity and support continuous improvement across the business.
Responsibilities will include
*Conduct exception-based audits using data-driven anomalies, outliers and risk indicators.
*Deliver insight-led reviews that reflect real-world performance and customer outcomes.
*Provide clear, actionable feedback to operational teams and escalate systemic issues with supporting data.
*Identify root causes of errors and recommend appropriate corrective actions.
*Contribute to the development of audit templates and control criteria.
*Support ad-hoc tasks and projects as required.
*Create and distribute a quarterly blog highlighting key trends and quality insights.
*Participate in quality audit calibrations to ensure consistency across the team.


The Person:
Our client is looking for a meticulous, self-motivated individual who is passionate about delivering fair outcomes for customers, particularly vulnerable customers. The successful candidate will be a confident team player with a practical, client-focused approach.
*Excellent attention to detail and accurate record-keeping.
*Strong communication and collaboration skills.
*Basic proficiency with common computer applications.
*Excellent IT Skills


The Salary
£28,800 - £30,000


The Contract:
12 month fixed term contract


The Hours
Monday to Friday 9am – 5pm


The Location
Bristol (Central Bristol, no car parking) with hybrid working


The Benefits
*25 days annual leave, increasing to 30 days with length of service.
*Private medical insurance.
*Flexible benefits scheme.
*Hybrid working