Full job descriptionOperations Specialist (Service Delivery)
Location: Fully Remote
Contract: Permanent, Full-Time (40 hours per week)
Salary: £28,000 per annum + company bonus scheme
The Opportunity
An established UK-based compliance and professional services organisation is seeking an organised and detail-oriented Operations Specialist to join its Service Delivery team.
This role plays a key part in coordinating appointments, supporting field-based auditors and inspectors, liaising with customers, and ensuring operational processes run smoothly. Working within a structured and supportive environment, you’ll be responsible for maintaining high service standards while managing a variety of administrative and coordination tasks.
This is an excellent opportunity for someone with experience in administration, scheduling, customer service or operations support who enjoys working in a process-driven environment and wants to build a long-term career within operations.
Key Responsibilities
*Coordinate and schedule audit and inspection appointments
*Liaise with customers, tenants and field-based auditors to confirm appointments and access arrangements
*Manage incoming calls and emails professionally and efficiently
*Maintain accurate records within CRM and scheduling systems
*Resolve appointment queries and coordinate necessary changes
*Escalate issues appropriately where required
*Support wider operational and administrative activities
*Monitor and update service information to ensure data accuracy
*Work collaboratively with internal teams to meet service delivery objectives
Candidate Profile
We’re interested in speaking with individuals who:
*Have previous experience in administration, coordination, scheduling, operations support or customer service
*Possess excellent organisational skills and strong attention to detail
*Are comfortable handling inbound calls and stakeholder communications
*Can effectively manage multiple priorities in a fast-paced environment
*Demonstrate a proactive and solution-focused approach
*Are confident using CRM systems, Microsoft Office and scheduling tools
*Enjoy working within structured processes and procedures
What’s on Offer?
*Fully remote working
*Structured onboarding and training programme
*Supportive and collaborative team culture
*Clear progression opportunities within operations and service delivery
*Company bonus scheme
*Long-term career development within a growing and established organisation
Ideal Backgrounds
Candidates may come from backgrounds such as:
*Operations Administration
*Service Coordination
*Facilities or Maintenance Administration
*Scheduling and Planning
*Customer Service
*Housing or Property Administration
*Compliance Support
*Logistics Coordination
*Helpdesk or Service Desk Administration