Full job descriptionHousing Options Officer
Solihull | £28 per hour (Umbrella) PAYE rate available | 37 hours per week | 12-week contract with potential extension
Are you an experienced Housing Options Officer looking for your next interim opportunity?
We’re recruiting for a busy frontline Homeless Services Team, supporting individuals and families experiencing homelessness. This role offers the chance to make a real difference by preventing homelessness, providing housing advice, and helping vulnerable residents secure sustainable accommodation.
What You’ll Be Doing
*Managing a caseload of homelessness applications from initial contact through to resolution.
*Conducting homelessness assessments and interviews.
*Making statutory decisions in line with the Housing Act 1996 and Homelessness Reduction Act 2017.
*Creating and reviewing Personalised Housing Plans (PHPs).
*Providing housing advice, support, and homelessness prevention solutions.
*Working with landlords, housing providers, support agencies, and internal teams to secure positive outcomes.
*Supporting customers with complex needs, including mental health, domestic abuse, substance misuse, and family breakdown.
What We’re Looking For

Experience making statutory homelessness decisions

Strong knowledge of homelessness legislation and case management

Ability to manage complex caseloads in a fast-paced environment

Excellent communication and customer service skills

Proactive, resilient, and solution-focused approach
Desirable:
*Experience using Housing Jigsaw and/or Open Housing
*CIH qualification or equivalent housing experience
Working Arrangements
*Contract: Until 9 October 2026 (initial 12 weeks)
*Office attendance required approximately 2 days per week
*Travel across the district may be required
*Access to a vehicle is preferred