Full job descriptionAdministrator – Complaints Service (3-Month Contract)
We are seeking an experienced Administrator to provide temporary support within a busy Complaints Service. This is a key role supporting the Complaints Manager to help address a backlog of statutory complaints and ensure records are maintained accurately and efficiently.
Key responsibilities:
*Updating and maintaining complaint records and case information
*Carrying out data cleansing and quality checks
*Tracking correspondence and supporting complaint allocations
*Liaising with internal teams to obtain information and progress cases
*Providing general administrative support to improve service performance
Essential requirements:
*Previous administrative experience in a fast-paced office environment
*Strong Microsoft Office skills, particularly Excel
*Excellent organisational skills and attention to detail
*Ability to manage sensitive and confidential information
*Strong communication skills and the ability to work independently
*Available to start at short notice
This is an excellent opportunity for a highly organised administrator to make a real impact during a period of increased demand while gaining valuable experience within a busy service.