Customer Services Team Leader
other jobs pyramid
Added before 11 Days
- England,Yorkshire and The Humber,West Yorkshire
- Full Time, Permanent
- £30,000 - £33,000 per annum
Job Description:
Full job descriptionPyramid8 are recruiting for an enthusiastic and confident Customer Services Team Leader who enjoys motivating people, improving performance, and delivering outstanding service? We’re looking for a Customer Services Team Leader to join a leading healthcare provider delivering NHS-funded services.
This is a hands-on leadership role where you’ll support and develop a multi-skilled team responsible for reception, telephone enquiries and referral management. You’ll lead by example, helping to ensure every patient receives a professional, friendly and efficient experience.
Covering 2 sites – Normanton and Pontefract
Monday – Friday 37.5 Hours ( With some flexibility )
What You’ll Do
*Lead, coach and support the Customer Services Team.
*Provide hands-on support with calls, reception and referrals when required.
*Monitor service performance and identify opportunities to improve patient access and customer experience.
*Work closely with colleagues to ensure services run smoothly and efficiently.
*Train, Develop and Coach new and existing staff
*Help create a positive, supportive and high-performing team culture.
*Help design training manuals and look at improvements to process
About You
You’ll be an organised, approachable and confident leader with:
*Previous experience leading a customer service team.
*Excellent communication and problem-solving skills.
*The ability to motivate others and manage competing priorities.
*A passion for delivering exceptional customer service.
*You will need to be flexible and pro-active
Healthcare experience is beneficial but not essential.
You’ll be joining a supportive organisation where your leadership will make a real difference to both patients and colleagues. We offer ongoing development opportunities, a collaborative working environment and an excellent benefits package, including:
*28 days annual leave plus bank holidays and your birthday off
*Health and wellbeing programme
*Cycle to Work scheme
*Professional membership reimbursement
*Up to two paid volunteering days each year
This is a hands-on leadership role where you’ll support and develop a multi-skilled team responsible for reception, telephone enquiries and referral management. You’ll lead by example, helping to ensure every patient receives a professional, friendly and efficient experience.
Covering 2 sites – Normanton and Pontefract
Monday – Friday 37.5 Hours ( With some flexibility )
What You’ll Do
*Lead, coach and support the Customer Services Team.
*Provide hands-on support with calls, reception and referrals when required.
*Monitor service performance and identify opportunities to improve patient access and customer experience.
*Work closely with colleagues to ensure services run smoothly and efficiently.
*Train, Develop and Coach new and existing staff
*Help create a positive, supportive and high-performing team culture.
*Help design training manuals and look at improvements to process
About You
You’ll be an organised, approachable and confident leader with:
*Previous experience leading a customer service team.
*Excellent communication and problem-solving skills.
*The ability to motivate others and manage competing priorities.
*A passion for delivering exceptional customer service.
*You will need to be flexible and pro-active
Healthcare experience is beneficial but not essential.
You’ll be joining a supportive organisation where your leadership will make a real difference to both patients and colleagues. We offer ongoing development opportunities, a collaborative working environment and an excellent benefits package, including:
*28 days annual leave plus bank holidays and your birthday off
*Health and wellbeing programme
*Cycle to Work scheme
*Professional membership reimbursement
*Up to two paid volunteering days each year
Job number 3932210
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metapel
Company Details:
pyramid
Company size: 10–19 employees
Industry: Recruitment Consultancy
Here at Pyramid8 its ’All about the people’. Pyramid8 are an award-winning recruitment agency who specialise in both the private and publi...