Full job descriptionCustomer Service Advisor – Tonbridge
We are currently recruiting on behalf of our client for a friendly and professional Customer Service Advisor to join their team in Tonbridge. This is a fantastic opportunity to work within a supportive and fast-paced environment where delivering excellent customer service is at the heart of everything they do.
About the Role

• Handling inbound customer enquiries via phone and email in a professional and timely manner

• Providing accurate information on products and services

• Managing customer accounts, updating records, and processing requests

• Resolving queries and complaints with a customer-focused approach

• Working closely with internal teams to ensure a smooth customer experience

• Supporting with general administrative duties as required
About You

• Previous experience in a customer service or office-based role is desirable

• Excellent communication skills, both written and verbal

• Strong organisational skills with the ability to prioritise workloads

• A positive, can-do attitude and a desire to help customers

• Good IT skills, including Microsoft Office

• Ability to work well as part of a team and independently
Salary & Working Pattern

• Competitive salary depending on experience

• Full-time, Monday to Friday

• Office-based role in Tonbridge
Benefits

• 20–25 days annual leave plus bank holidays

• Company pension scheme

• Free on-site parking

• Ongoing training and development opportunities

• Supportive and collaborative working environment
If you’re passionate about delivering first-class customer service and are looking for your next opportunity in Tonbridge, we would love to hear from you. Apply now to be considered.