Full job descriptionTechnical Support Specialist - Automotive
Location: UK Field-Based
Salary: Competitive DOE + Benefits
Job Type: Full-Time, Permanent
About the Role
We are recruiting on behalf of a well-established automotive organisation seeking an experienced Technical Support Specialist to join its growing Aftersales function.
This is an excellent opportunity for a technically skilled automotive professional to play a key role in supporting a nationwide retailer network, resolving complex vehicle concerns, and contributing to continuous product improvement.
The successful candidate will act as a subject matter expert, working closely with retailers, technical teams, quality functions, and customer support departments to ensure technical issues are investigated thoroughly and resolved efficiently.
Key Responsibilities
*Take ownership of technical cases from initial investigation through to resolution.
*Provide technical support to a network of retailers and repairers across the UK.
*Conduct on-site technical investigations and produce detailed reports.
*Manage multiple technical concerns simultaneously and prioritise accordingly.
*Escalate complex issues to specialist engineering teams when required.
*Support product quality investigations by providing technical feedback and analysis.
*Assist customer support teams with the technical assessment of customer concerns.
*Review and evaluate technical information and documentation.
*Develop and deliver technical training sessions, presentations, and workshops.
*Create and maintain technical communications, diagnostic procedures, and support materials.
*Provide technical guidance to warranty and aftersales teams.
*Support the development and continuous improvement of technical support processes.
About You
Essential Requirements
*A formal technical or engineering-based qualification, Master Technician status or suitable experience may be considered in lieu.
*Minimum 5 years’ experience within an automotive technical support, diagnostic, engineering, or Master Technician environment.
*Strong diagnostic and fault-finding capabilities across modern vehicle systems.
*Experience using manufacturer diagnostic equipment and technical analysis tools.
*Ability to interpret electrical diagrams, schematics, and technical documentation.
*Excellent communication and stakeholder-management skills.
*Customer-focused with a proactive approach to problem solving.
*Strong Microsoft Office skills.
*Full UK driving licence.
*Willingness to travel and stay away from home as and when the role requires.
Desirable
*Hybrid and Electric Vehicle qualifications or relevant experience.
*Experience supporting retailer, dealer, or service networks.
*Previous experience within an automotive manufacturer, importer, or technical services environment.
*Experience delivering technical training and coaching.
What’s on Offer
*Competitive salary and benefits package.
*Opportunity to join a growing and innovative automotive business.
*Varied role combining technical investigations, field support, and training.
*Exposure to advanced vehicle technologies.
*Ongoing career development and progression opportunities.
If you’re an experienced automotive technical professional looking for your next challenge, we’d love to hear from you.