Full job descriptionBusiness Partners (Supportive Collection Service)
*Hourly Rate: £21.65
*Location: Bury
*Job Type: Full-time, Temporary
We are seeking an interim Business Partner to join our Corporate Collection and Support department. This role is crucial in managing day-to-day critical recovery and enforcement activities, including court and enforcement actions, to safeguard the council’s reputation and financial position.
Day-to-day of the role:
*Provide managerial oversight for Council Tax / Business Rates debt and Adult Social Care / Accounts Receivable debt.
*Work with the Business Manager to develop and maintain efficient, effective, and equitable collection and recovery pathways.
*Ensure operational oversight in the development and maintenance of a holistic, proactive, and preventative borough-wide Welfare Rights and Support offer.
*Support the development of the Supportive Collection Pathway, ensuring systems, processes, reporting, and approaches are effectively implemented and maintained.
*Develop a rationalised debt profile across all collection streams, maintaining an accurate and viable database of debt.
*Enhance income generation and customer communication strategies, ensuring alignment with the Supportive Collection Pathway.
*Manage the Supportive Collection team effectively, ensuring compliance with organisational policies and deadlines.
*Attend court hearings as required and ensure all enforcement activities are legally robust.
Required Skills & Qualifications:
*Significant management experience in Revenues or Accounts Receivable / Sundry Debts, preferably with a focus on Adult Social Care debt.
*Demonstrable experience in managing collection-focused activities.
*Strong people management skills.
*Ability to develop and implement collection and recovery strategies.
*Excellent communication and stakeholder management skills.
*Proficiency in managing data-driven reporting and performance improvement initiatives.
Benefits:
*Access to a dedicated Reed consultant for ongoing support.
*Secure and easy-to-use online timesheet system.
*Self-service portal for managing holiday requests, payslips, and other employment documents.
*Inclusion in pension schemes, paid holiday schemes, and maternity/paternity benefits.
To apply for this Business Partner position in the Supportive Collection service, please submit your CV by clicking Apply Now.