Full job description Application Support Engineer (eTrading Production Support)
Location: London
Working Pattern: 50% office-based (initially 100% onsite until fully up to speed)
Contract Length: 6 Months (inside IR35)
Overview
We are seeking an experienced Application Support Engineer to join a high-performing eTrading Production Support team within a global financial markets environment. The team provides critical support for Rates and Credit electronic trading platforms, supporting complex, business-critical applications across a global infrastructure spanning London, New York, Singapore, Tokyo, Montreal and Mumbai. The role supports more than 800 Windows and Linux servers and numerous electronic trading venues in a follow-the-sun operating model.
Key Responsibilities
*Manage day-to-day production support activities, ensuring maximum platform availability and stability.
*Monitor, troubleshoot and resolve incidents across business-critical eTrading platforms.
*Perform root cause analysis and drive permanent fixes for recurring issues.
*Support and maintain Windows and Linux-based application environments.
*Coordinate with development, infrastructure, market vendors and business users to resolve production issues efficiently.
*Manage change, release and deployment activities, ensuring adherence to operational standards.
*Improve platform resilience, reliability, performance and observability.
Required Skills & Experience
Production Support
*Extensive experience supporting business-critical production applications.
*Experience operating within a 2nd/3rd line application support or production support environment.
*Strong incident management and problem-solving capabilities.
*Proven ability to manage issues through to resolution while communicating effectively with stakeholders.
Operating Systems
*Strong Linux administration and troubleshooting experience.
*Strong Windows Server support experience.
*Experience analysing: *CPU utilisation
*Memory consumption
*Storage performance
*Network and NIC metrics
*Operating system performance data

Key Skills:
*Networking - TCP/IP, DNS, VLANs, VPN/Stunnel, Connectivity
*Monitoring/Obs - Splunk, Geneos, Grafana, Dynatrace
*DevOps - Jenkins, Git, Bitbucket, Artifactory,
*Databases - Oracle, SQL Server
*Scripting - Bash, PowerShell, Python
*ITSM Tools - ServiceNow, Jira
*Markets - ION
*OS metrics - linux/windows
*App metrics - java/.NET
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.