Full job descriptionJOB TITLE: Customer Adviser
JOB LOCATION: Peterborough
JOB TYPE: Fixed Term Contract
JOB DURATION: 8 months with possibility for extension or even permanent
JOB HOURS: 35 hours per week, Monday to Friday
JOB SALARY: £26000
JOB WORKING ARRANGEMENTS: Hybrid once trained - 2/3 days in the office


Your new company
We are very proud to be the exclusive partner to this respected organisation that plays an important role in supporting the construction sector, helping to ensure the industry has a skilled, competent and inclusive workforce for both current and future needs. The organisation is customer-focused, collaborative and committed to delivering positive outcomes across the industry, and we’re helping them recruit into this brand new team.

Your new role
As a Customer Operations Adviser, your job will be the first point of contact for customers, providing friendly, efficient and solutions-focused support across phone, email and live chat. You will take ownership of customer enquiries, resolve issues confidently and help ensure every interaction is handled professionally, accurately and with care. The role will involve processing customer requests through internal systems, following clear procedures, maintaining accurate CRM records and ensuring quality standards, GDPR and compliance requirements are met.
You will also work closely with colleagues, sharing knowledge, supporting the wider team and contributing ideas to help improve the service provided. This is a varied role within a busy contact centre environment, so flexibility and a positive, proactive approach will be important.

The job is based in Peterborough on a hybrid basis, with office attendance expected 2-3 days per week. For induction and training, you will be required to work on-site for the first month before moving to hybrid working, subject to line manager discretion and business needs.

What you’ll need to succeed
You will need previous experience in a customer service or contact centre environment, along with strong communication and interpersonal skills. You will be confident working in a fast-paced, multichannel setting and able to manage enquiries with accuracy, professionalism and attention to detail.
You will also need good organisational and multitasking skills, a working knowledge of Microsoft Office applications and a genuine commitment to delivering inclusive, respectful customer service. Experience using CRM systems will be advantageous, but is not essential.


What you’ll get in return
This is a rare opportunity to get into an organisation that lots of people want to work for and really love!
As well as a good salary for the area and responsibilities, you will also get 25 days’ holiday plus bank holidays, 3 days’ Christmas shutdown (so you never have to negotiate time off at Christmas again!), a generous pension scheme with up to 9% employer contribution, life assurance, free and convenient on-site parking, 2 paid volunteering days per year, 24/7 GP services, professional development, funded training qualifications and access to an Employee Assistance Programme.

What you need to do now
If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk