Full job descriptionCustomer Support AdministratorLocation: Burton upon Trent
Salary: £26,000-£27,000 per annum
Contract Type: Full-Time | Temporary to Permanent
Department: Customer Service & Administration
About the RoleWe are seeking a proactive and detail-oriented Customer Support Administrator to join our growing team. This is an excellent opportunity for an individual with strong customer service skills and a passion for delivering exceptional support.
The successful candidate will be responsible for managing customer records, handling product enquiries, resolving customer issues, supporting online marketplace activity, and contributing to sales growth through outbound customer engagement. Strong Excel skills and the ability to work effectively in a fast-paced environment are essential.
Key ResponsibilitiesCustomer Data & Administration*Maintain accurate customer records using Microsoft Excel and internal systems.
*Ensure customer information is regularly updated and remains accurate.
*Manage customer documentation and administrative processes efficiently.
Customer Service & Support*Respond to customer enquiries via telephone and email in a professional and timely manner.
*Deliver outstanding customer service and effective problem resolution.
*Escalate complex issues to the appropriate department when required.
Product Enquiries & Marketplace Support*Manage customer enquiries relating to products across online marketplaces, including Amazon and eBay.
*Maintain accurate and up-to-date product listings.
*Monitor and respond to customer reviews and feedback.
*Liaise with the fulfilment team to ensure smooth order processing and customer satisfaction.
Sales & Customer Engagement*Conduct outbound calls to existing and prospective customers.
*Promote products and identify opportunities to increase sales.
*Understand customer requirements and provide suitable product recommendations.
*Record and report on sales activity and customer interactions.
Complaint Handling*Resolve customer complaints professionally, empathetically, and efficiently.
*Follow up with customers to ensure satisfactory outcomes.
*Maintain accurate records of complaints and resolutions.
Reporting & Continuous Improvement*Keep detailed records of customer interactions, enquiries, and sales activities.
*Identify recurring issues and provide feedback to support process improvements.
*Contribute to enhancing the overall customer experience.
Skills & ExperienceEssential*Previous experience in a customer service, sales support, administration, or order processing role.
*Strong proficiency in Microsoft Excel and Microsoft Office applications.
*Excellent written and verbal communication skills.
*Strong organisational skills with the ability to manage multiple priorities.
*High attention to detail and accuracy.
*A positive, customer-focused approach.