Full job descriptionThis is an exciting opportunity for a Complaints Manager to oversee and enhance the complaints-handling process in a customer-focused environment. The role requires a strong understanding of financial services or regulated industries and a commitment to delivering excellent service to customers.
Client Details
The employer is a well-established organisation within the financial services industry. They pride themselves on providing exceptional customer service and fostering a professional and inclusive workplace in Manchester.
Description
*Manage the end-to-end complaints process, ensuring timely and effective resolution.
*Maintain compliance with relevant financial services regulations and standards.
*Analyse complaint trends to identify areas for improvement and implement solutions.
*Collaborate with internal teams to ensure consistent responses and outcomes.
*Prepare detailed reports on complaints performance for senior management.
*Provide training and guidance to staff on complaints-handling procedures.
*Act as the main point of contact for escalated complaints and complex cases.
*Ensure a customer-centric approach is maintained throughout the complaints process.
Profile
A successful Complaints Manager should have:
*Experience in complaints management within the financial services industry.
*A thorough understanding of relevant regulations and compliance requirements.
*Strong analytical skills to identify trends and propose improvements.
*Excellent communication skills, both written and verbal.
*The ability to manage and resolve complex complaints effectively.
*A proactive approach to problem-solving and process enhancement.
Job Offer
*A competitive salary paying £40,000.
*A permanent position based in Manchester.
*Opportunities for professional growth within the financial services industry.
*A supportive and inclusive company culture.
*Comprehensive training to support your success in the role.
If you are passionate about delivering exceptional customer service and have the expertise to excel as a Complaints Manager, we encourage you to apply today!