Full job descriptionThe Customer Service Manager will oversee customer service operations within this manufacturing business, ensuring exceptional service delivery and efficient processes. This role requires leadership skills and a strong ability to manage customer relationships effectively.
Client Details
This opportunity is with a well-established organisation, known for its focus on quality and operational excellence, offering a stable and professional environment.
Description
*Lead and manage the customer service team to deliver excellent customer support.
*Develop and implement strategies to improve customer satisfaction and retention.
*Oversee the resolution of customer complaints and queries in a timely manner.
*Ensure compliance with company policies and industry standards in customer interactions.
*Monitor and analyse customer service metrics to identify areas for improvement.
*Collaborate with other departments to enhance the overall customer experience.
*Train and mentor team members to achieve their full potential.
*Prepare and present reports on customer service performance to senior management.
Profile
A successful Customer Service Manager should have:
*Proven experience in a customer service management role
*Experience on SAP
*Strong leadership and team management skills.
*Excellent problem-solving and decision-making abilities.
*Proficiency in using customer service software and tools.
*Excellent communication and interpersonal skills.
*A proactive and results-driven mindset.
Job Offer
*Competitive salary ranging from £48,000 to £52,000 per annum.
*Permanent position offering job security and growth potential.
*Opportunities to work within a reputable industrial/manufacturing organisation.
*Supportive company culture focused on professional development.
*Generous holiday leave and additional benefits package.
*Hybrid working