Full job descriptionLocation: Whiteley, Fareham (with regular UK travel to customer sites)
Industry: MedTech / Healthcare Technology
OverviewWe are supporting a rapidly growing MedTech start-up in the recruitment of a Support Engineer to join their expanding team. This is a highly visible, customer-facing role where you will provide technical support, troubleshooting, and maintenance for advanced electro-mechanical equipment deployed in hospital environments across the UK.
This position requires a strong blend of mechanical, electrical, and software understanding, combined with excellent communication skills to liaise confidently with senior clinical and technical stakeholders.
Key Responsibilities*Provide on-site and remote technical support for electro-mechanical medical equipment
*Diagnose, troubleshoot, and resolve faults spanning mechanical, electrical, and software systems
*Install, commission, and configure equipment at customer sites
*Act as a trusted technical liaison with hospital staff, clinicians, and senior stakeholders
*Perform routine servicing, preventative maintenance, and system upgrades
*Analyse system performance and identify root causes of issues
*Escalate complex issues internally and collaborate with engineering and product teams
*Maintain accurate service records, reports, and documentation
*Deliver basic user training and technical guidance to end users
*Ensure all work complies with relevant healthcare regulations and safety standards
Skills & Experience Required*Proven experience supporting electro-mechanical equipment or systems
*Strong understanding of mechanical systems, electronics, and software-driven devices
*Experience diagnosing faults across integrated hardware/software systems
*Ability to interpret technical drawings, schematics, and system documentation
*Previous experience in a field service or customer-facing engineering role
*Excellent problem-solving and analytical skills
*Strong communication skills, with the ability to engage confidently with senior customers
*Highly organised with strong attention to detail
*Full UK driving licence and willingness to travel extensively
Desirable Skills*Experience within MedTech, healthcare, or regulated industries
*Familiarity with embedded systems or software diagnostics
*Knowledge of networking or connected devices
*Understanding of relevant compliance standards (e.g., ISO, medical device regulations)
Personal Attributes*Proactive and self-motivated with the ability to work independently
*Professional and customer-focused approach
*Adaptable and comfortable working in fast-paced start-up environments
*Strong interpersonal skills and team-oriented mindset
What’s on Offer*Opportunity to join a fast-growing, innovative MedTech company
*Exposure to cutting-edge technology in healthcare
*A varied role combining technical challenge with customer interaction