Full job descriptionCustomer Order Management Administrator
This is a 6 month duration contract
Start date: August 2026
Location: Peterborough - This is a hybrid role: 3 days per week onsite


Job Summary:
The Customer Order Management Administrator is responsible for supporting the Customer Order Management (COM) team with non-customer facing administrative and support tasks such as processing customer orders, compiling export/shipping documentation, internal system data maintenance, data cleansing and report creation.


Requirements:
• Ideally experience of working in order management, or have transferable skills
• Able to perform actions or elements that are repetitive.
• Good computer skills (MS Office required)
• Role involves actions or elements that are repetitive.


Key Responsibilities:
Follow established procedures and guidelines to provide timely and effective administrative support to the order management team (for example typing, filing, scanning).
Under direct supervision: support the order management team with non-customer facing tasks by processing data and collating information in relation to all phases of the order life cycle.
Process customer orders within the order management system, accurately and within the required deadline.
Manually allocate parts to customer orders within the order management system.
Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner.
Assist with other data entry tasks related to the order life cycle (for example new customer set-up, credit and debit administration).
Prepare and distribute standard internal reports.
Perform data maintenance and cleansing to ensure data accuracy in the order management system (for example customer details, drop ships, pricing, aging orders, order holds/suspensions, codes).
Identify and communicate areas for process improvement to Supervisor.