Full job descriptionL2 IT Support Engineer (Contract)
Location: Central London
Rate: £190 per day (Inside IR35)
Duration: short term around 2 weeks
Working Pattern: Monday–Friday, onsite
Responsibilities
* Provide 1st and 2nd line desktop support to end users.
* Diagnose and resolve hardware, software, and network issues.
* Build, deploy, and support Windows laptops and desktops.
* Administer user accounts in Active Directory and Microsoft 365.
* Configure and support mobile devices (iPhone/iPad/Android).
* Manage incidents and service requests using ServiceNow or similar ITSM tools.
* Escalate complex issues to 3rd line support where required.
* Maintain IT asset records and documentation.
* Support meeting room AV equipment and printers.
* Deliver excellent customer service while meeting SLA targets.
Essential Skills
* 2+ years’ experience in an L2/Desktop Support role.
* Windows 10/11 administration.
* Microsoft 365 (Outlook, Teams, Office).
* Active Directory (users, groups, password resets).
* Basic networking (TCP/IP, DNS, DHCP).
* Laptop imaging and deployment.
* Experience with ticketing systems (ServiceNow, Jira, Remedy, etc.).
* Strong troubleshooting and communication skills.
Desirable
* Intune or Microsoft Endpoint Manager.
* Azure Active Directory
* Basic PowerShell.
* CompTIA A+, Network+, or Microsoft certifications.
* ITIL Foundation.