Full job descriptionJob Title: Day Concierge
Shift Pattern: 4 on, 4 off
Working Hours: 7:00am - 7:00pm
Salary: £27,500 per annum
Abbatt are currently recruiting for a professional and customer-focused Day Concierge to join a prestigious residential development in Whitechapel, East London.
This is an excellent opportunity for someone who enjoys providing exceptional customer service and creating a safe, welcoming environment for residents, visitors, contractors, and guests. As the first point of contact within the development, you will play a key role in ensuring residents receive a high standard of service while supporting the smooth day-to-day operation of the building.
Ideal Skills*Excellent customer service and communication skills
*A friendly, professional, and approachable manner
*Strong organisational skills with the ability to prioritise tasks
*Good understanding of fire safety, health & safety, and security procedures (training can be provided)
*Ability to handle confidential information with discretion and professionalism
*A proactive approach with the ability to remain calm under pressure
Key Responsibilities*Welcome residents, visitors, and contractors, providing a professional and friendly front-of-house service
*Respond to resident enquiries promptly, both in person and over the telephone
*Support residents with day-to-day requests, ensuring exceptional customer service at all times
*Monitor CCTV systems and help maintain the security of the building and its occupants
*Carry out regular building patrols, reporting any maintenance or security concerns
*Coordinate contractor access and ensure all visitors comply with site procedures
*Record and report incidents, health & safety concerns, and security issues in line with company procedures
*Manage the secure issue and return of keys, maintaining accurate records
*Receive, organise, and distribute parcels, registered mail, and deliveries
*Notify residents when deliveries are available for collection and ensure items are released to authorised recipients only
*Help maintain a clean, safe, and welcoming reception and communal areas
Benefits*Salary of £27,500 per annum
*4 on, 4 off shift pattern (7:00am - 7:00pm)
*Life insurance cover
*Gym membership contribution
*4% employer pension contribution
*Access to accredited training and career development opportunities
*Opportunity to work within a premium residential development in Whitechapel