Senior Service Advisor
other jobs Pembrook Resourcing
Added before 7 Days
- England,South West,Wiltshire
- Full Time, Permanent
- £32,000 - £42,000 per annum
Job Description:
Full job descriptionSenior Service Advisor – SalisburyPrestigious Brand | £32,000 – £34,000 Basic Salary | £42,000 OTE | Full-Time | Permanent
An exciting opportunity has arisen for an experienced Senior Service Advisor to join a prestigious automotive brand in Salisbury. This is a fantastic opportunity for a customer-focused professional looking to take the next step in their career with a premium dealership offering excellent earning potential, ongoing training, and genuine career progression.
The RoleAs a Senior Service Advisor, you’ll act as a key point of contact for customers while supporting the day-to-day running of the Service Reception. You’ll deliver an exceptional customer experience, assist in leading the front-of-house team, and help drive departmental performance and customer satisfaction.
Key Responsibilities*Provide outstanding customer service from vehicle check-in through to handover.
*Support and mentor the Service Advisor team to maintain high performance.
*Schedule service and repair work efficiently with the workshop.
*Keep customers informed throughout the repair process.
*Prepare accurate estimates and explain work carried out.
*Promote additional products and services where appropriate.
*Resolve customer queries and complaints professionally.
*Ensure all administration is completed accurately and in line with manufacturer standards.
What We’re Looking For*Previous experience as a Senior Service Advisor or an experienced Service Advisor ready to step up within the automotive industry.
*Excellent communication and customer service skills.
*Strong organisational and time management abilities.
*A proactive and professional approach with the ability to lead by example.
*Experience using dealership management systems is advantageous.
*Full UK driving licence.
What’s on Offer*£32,000 – £34,000 basic salary
*£42,000 OTE
*Opportunity to work with a prestigious automotive brand.
*Ongoing manufacturer training and career development.
*Excellent opportunities for progression.
*Supportive and professional working environment.
*Company benefits package.
*Full-time, permanent position.
An exciting opportunity has arisen for an experienced Senior Service Advisor to join a prestigious automotive brand in Salisbury. This is a fantastic opportunity for a customer-focused professional looking to take the next step in their career with a premium dealership offering excellent earning potential, ongoing training, and genuine career progression.
The RoleAs a Senior Service Advisor, you’ll act as a key point of contact for customers while supporting the day-to-day running of the Service Reception. You’ll deliver an exceptional customer experience, assist in leading the front-of-house team, and help drive departmental performance and customer satisfaction.
Key Responsibilities*Provide outstanding customer service from vehicle check-in through to handover.
*Support and mentor the Service Advisor team to maintain high performance.
*Schedule service and repair work efficiently with the workshop.
*Keep customers informed throughout the repair process.
*Prepare accurate estimates and explain work carried out.
*Promote additional products and services where appropriate.
*Resolve customer queries and complaints professionally.
*Ensure all administration is completed accurately and in line with manufacturer standards.
What We’re Looking For*Previous experience as a Senior Service Advisor or an experienced Service Advisor ready to step up within the automotive industry.
*Excellent communication and customer service skills.
*Strong organisational and time management abilities.
*A proactive and professional approach with the ability to lead by example.
*Experience using dealership management systems is advantageous.
*Full UK driving licence.
What’s on Offer*£32,000 – £34,000 basic salary
*£42,000 OTE
*Opportunity to work with a prestigious automotive brand.
*Ongoing manufacturer training and career development.
*Excellent opportunities for progression.
*Supportive and professional working environment.
*Company benefits package.
*Full-time, permanent position.
Job number 3943005
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Company Details:
Pembrook Resourcing
Company size: 1–4 employees
Industry: Recruitment Consultancy
IntroductionWelcome to Pembrook Resourcing, an Automotive recruitment company built on simple but long-lasting values! In such a competitive market we...