Full job descriptionJob Title: Receptionist / Client Services Coordinator
Location: The Body Factory
Hours: Full & Part Time Available
Join Our Team
We are seeking a compassionate, organised, and proactive Receptionists to become the welcoming face of our family owned rehabilitation centre. This is a varied and rewarding role that combines exceptional customer service with administrative support, client coordination, and operational assistance.
As the first point of contact for clients, families, healthcare professionals, and visitors, you will play a vital role in creating a warm, professional, and supportive environment while ensuring the smooth day-to-day running of the centre. Full training will be provided.
Key Responsibilities
*Welcome clients, visitors, and healthcare professionals with professionalism, empathy, and discretion.
*Answer and manage telephone calls, emails, and enquiries promptly and efficiently.
*Schedule appointments.
*Maintain accurate client records and ensure all documentation is completed and securely managed.
*Process invoices, payments, and basic financial administration where required.
*Order office supplies and monitor stock levels.
*General administrative tasks.
*Maintain confidentiality and comply with GDPR and organisational policies at all times.
About You
We’re looking for someone who is:
*Friendly, approachable, and genuinely enjoys helping people.
*Highly organised with excellent attention to detail.
*Able to manage multiple priorities in a busy environment.
*Calm under pressure with strong problem-solving skills.
*An excellent communicator, both verbally and in writing.
*Confident using Microsoft Office and administrative systems.
*Professional, reliable, and trustworthy.
*Able to work independently while contributing positively to a multidisciplinary team.


Essential Requirements
*Excellent telephone manner and interpersonal skills.
*Strong organisational and time management abilities.
*Good IT skills, including Microsoft Office.
*Ability to handle sensitive and confidential information with discretion.
Desirable
*Experience working within healthcare, rehabilitation, mental health, social care, or a clinical environment.
*Knowledge of patient management or electronic record systems.
*Experience with appointment scheduling and admissions processes.
*Understanding of GDPR and confidentiality requirements.
What We Offer
*A supportive and friendly working environment.
*Meaningful work that positively impacts people’s lives.
*Ongoing training and professional development opportunities.
*Competitive salary and benefits package.
*Opportunities for career progression.
*Employee wellbeing initiatives.
*Generous annual leave entitlement.
Why Join Us?
At our rehabilitation centre, every member of our team contributes to helping people rebuild their lives. As our Receptionist, you’ll be much more than an administrator—you’ll be the reassuring first point of contact, an essential coordinator, and a valued member of a compassionate team dedicated to delivering outstanding care.
If you’re organised, caring, and thrive in a varied role where no two days are the same, we’d love to hear from you.
How to Apply
Please submit your CV together with a covering letter outlining your experience and explaining why you would be an excellent fit for this role.