Full job descriptionWe are looking for a friendly, organised and customer-focused administrator to help deliver excellent service to our customers. Working as part of a team and reporting into the Compliance Manager, this role focuses on being a first point of contact for customer phone calls and emails.
The role is based at the Head Office in Norwich, working on a 4 on/4 off rota basis, covering the following shifts:
*Monday - Friday 12:00pm-8:00pm
*Saturday - Sunday - 8:00am-6:00pm
What you will be doing for us:
*Provide administrative support to the Customer Resolution function, ensuring accurate and timely handling of customer queries
*Assist in the ongoing monitoring of lone-working safety processes, including out-of-hours oversight to support compliance
*Act as a first point of contact for customer enquiries, delivering a professional and consistent customer experience across all interactions and escalating to the appropriate team
*Carry out general administrative duties such as scanning in documents and uploading files to internal platforms
What we are looking for:
Essential:
*Previous experience in an administrative, customer service, or customer support role within a fast-paced environment (or strong transferable administrative experience)
*Excellent attention to detail with a high level of accuracy in record-keeping
*Strong written and verbal communication skills with the ability to engage effectively across all levels
*Ability to handle sensitive and confidential information appropriately in line with GDPR and relevant legislation
*Strong IT skills, including Microsoft 365 (Word, Excel, Outlook, Teams) and experience using internal systems
What you will receive:
*Competitive hourly rate of £13.64 per hour
*20 days holiday
*Additional day off for your birthday each year
*Top Tier Package with Perkbox, our Reward, and Recognition Platform
*Fantastic Wellbeing and Employee Assistance Programme provided by Canada Life
*Life assurance cover scheme with Canada Life
*Group Pension scheme
*Free parking
*Continuous development environment
*Great Places to Work Certified (2024///2027)
*Living Wage Foundation Member
Benefits:
*Company events
*Company pension
*Employee discount
*Free parking
*Health & wellbeing programme
*Life insurance
*On-site parking
*Private medical insurance