Full job descriptionRussian Speaking Customer Service Advisor


Edinburgh – Office Based
Salary - £26,800
Working Hours Monday–Friday, 7:00am – 3:30pm
Training - Monday Friday - 8am - 4:30pm


Love travel? Fluent in Russian? Ready to build a career in customer service?


We’re looking for a Russian Speaking Customer Service Advisor to join a vibrant and growing team in Edinburgh. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and being part of a supportive, energetic workplace.
If you’re passionate about delivering exceptional service and want to work in a role where no two days are the same—this could be for you.
What’s in it for you?
*33 days annual leave
*Monthly performance-based bonus
*Free on-site gym
*Health cash plan
*Employee wellbeing & assistance programme
*Enhanced sick pay
*Life & health insurance
*Enhanced maternity, paternity & adoption policies
*Ongoing training & career development
*Regular team events & incentives
*Refer-a-friend bonus scheme
The Role
As a Russian Speaking Customer Service Advisor, you’ll be the first point of contact for customers, supporting them with travel-related queries across multiple channels.
Your day-to-day will include:
*Handling customer enquiries via phone, email, and live chat
*Providing solutions with empathy, professionalism, and efficiency
*Building rapport and delivering a personalised customer experience
*Staying up to date with company promotions and policies
*Working collaboratively with your team and contributing to a positive environment
What we’re looking for
*Fluent Russian and English (essential)
*Previous customer service experience
*Strong communication and interpersonal skills
*Confident using Microsoft Office and handling written communication
*A calm, solution-focused approach under pressure
*Positive attitude with a genuine passion for helping customers
Why apply?
This is more than just a customer service role, it’s a chance to join a company that invests in its people, offers real progression, and creates a workplace where you’ll feel valued every day.
Apply now to start your journey in a rewarding, travel-focused customer service career in Edinburgh.